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6 Ways to Accelerate Agent Proficiency

Optimize your onboarding process with proven strategies for accelerating ramp time.

 

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Time to proficiency has increased by

44%

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Average agent onboarding time

9 months

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Average tenure of an agent

11 months

Reach ROI Faster

Accelerating time to proficiency requires a comprehensive understanding of your agents' productivity and the impact it has on your bottom line.

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Address Common Barriers

Expedite the learning experience.

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Empower Agents

Independently handle live calls sooner.

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Improve KPIs

Turn every agent into a top performer.

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