AI is changing the role of agents
AI & agents rely on complete, accurate, and organized data. Without it, even the best algorithms are useless.
That's why it all starts with the accuracy of your data sources.
How ProcedureFlow helps
ProcedureFlow ensures standardized and consistent processes that maintain compliance with a collaborative environment for crowdsourcing knowledge as updates to processes are made in real time.
100% of generative AI projects that lack integration to modern knowledge management systems will fail to meet their CX and cost-reduction goals
Agent conversations are more complex
Rising customer expectations and complex issues mean agents require instant access to accurate and up-to-date information.
This is only possible when agents are supported by a reliable knowledge management system.
How ProcedureFlow helps
ProcedureFlow turns complex, text-based processes into easy-to-follow visual flows that eliminate the need to search multiple documents and allow agents to easily locate accurate information from day one.
93% of contact center leaders say today’s agents require an unprecedented ability to deal with complex issues
Even with new technologies, the knowledge gap persists
Contact centers have too many unconnected business systems, poor documentation, duplicate content, no time to train people who input, inefficient findability and discoverability of product and customer info, and a lack of governance.
How ProcedureFlow helps
ProcedureFlow empowers agents with the right information, at the right time and improves the quality and accuracy of processes by integrating with your existing systems and eliminating manual interventions across systems.
55% of executives say data quality is one of the two leading issues that limit their ability to deliver the right information at the right time