Garbage In = Garbage Out
Don’t Let Bad Data Impair Your AI
Without solid knowledge governance, AI and automation will increase inconsistencies, inefficiencies, knowledge gaps, and compliance risks.
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Knowledge lives in silos and multiple systems
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Expert knowledge is not being captured
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Knowledge is outdated and unreliable
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No ownership or accountability
Good Knowledge Starts with Good Governance
Knowledge Governance = The Key to Successful AI
Harness the power of AI and ensure your knowledge can scale with a solid governance structure and strategy.
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Ensure consistency and accuracy in processes
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Facilitate better decision-making and boost confidence
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Reduce risk of non-compliance
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Enhance collaboration and knowledge sharing
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Create a foundation that scales
77%
of the average US company’s knowledge is redundant, obsolete or trivial
$12.9MILLION
Poor data quality costs organizations an average of $12.9 million annually
100%
of AI projects that lack integration to modern KM systems will fail to meet their CX and operational goals
45%
of IT leaders report that poor knowledge management makes them unable to leverage AI
Sources:
Gartner: Data Quality: Why It Matters and How to Achieve It / Knowledge Management Market Guide
Veritas: IT Leaders Approach to Data Management
6 Step Knowledge Governance Framework
Create a foundation of trusted knowledge that sets your team and AI up for success.
Our approach to knowledge governance is designed to ensure your knowledge is well-structured, scalable, and aligned with your business goals.
Knowledge Assessment & Content Strategy
Define how your content will be captured, created, and managed to ensure standardization and consistency.
Roles & Responsibilities
Set clear expectations for who is managing critical pieces of content and assign proper permissions and access to approvals and process changes.
Objectives & KPIs
Set benchmarks for usage and maintenance to make data-driven decisions and set proper KPIs to track adoption, performance, and best practices.
Training & Enablement
From training discovery to formal curriculum and coaching, receive the resources and support you need to make any employee an expert in KM.
Change Management
Create a change management plan to make it easier to manage expectations and maintain adoption through process or team changes.
Continuous Improvement
Iterating on best practices, processes, and goals means your knowledge scales with your team and business.
See how we ensure your knowledge is ready for AI
Visit our solutions page today
