The State of Contact Center Training Report

Accelerated technological changes have been a driving force for innovations in the contact center industry.

Now, other disruptors like the pandemic are pushing the boundaries of contact center operations, and training and onboarding are no exception.

In this report, gain insight into the current state of training for contact centers in North America and future trends in employee training.

The report includes:

• Current trends in training time, methods and results
• How leaders are viewing remote training long term
• Recommendations for successful contact center training

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